Forget Everything You’ve Ever Known About Telus Wifi Keeps Disconnecting. Unexpected problems with the internet and Wi-Fi signals are annoying and hard to figure out. Since these problems come and go at random, it can be hard to figure out what’s causing them, but it’s not impossible if you know where to look. As a former technician for broadband, I’ve run into this exact problem a lot. This guide will help you fix problems where you can’t connect to the internet.
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Why does my Wi-Fi keep dropping out?
Try these fixes first if your Wi-Fi keeps going in and out or disconnecting on its own. Start by restarting your modem and router, which is a tried-and-true fix for many internet problems.
Common fixes for Wi-Fi
Try restarting your modem and router.
When you can’t get online, the first thing to try is to restart your modem and router. It’s very quick, very easy, and very useful. Usually, this fixes the problem.
The way to restart a modem, router, or gateway (a modem and router in one unit) is the same:
Step 1: Unplug the power cord from the back of the equipment.
Step 2: Wait one minute.
Step 3: Connect the power cord again.
Step 4: Wait for the equipment to start up again.
Check if the Wi-Fi signal is weak.
If you’re too far from your router telus wifi keeps disconnecting, Wi-Fi signals may have trouble reaching your device, causing your internet to cut in and out. Intermittent disconnections can also be caused by things that get in the way of your device and your router.
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Watch the Wi-Fi signal meter on your device to find out where your Wi-Fi signal gets weak and drops out. Take note of where you lose connection as you move around, and pay attention to what is between you and your router in those spots. Walls and furniture can get in the way of Wi-Fi and mess up your connection.
Check to see if your device switches between two Wi-Fi networks on its own.
Your device may switch between known Wi-Fi networks, which may cause you to lose signal for a short time. If the Wi-Fi signal on your device is weak, it may automatically look for a stronger signal.
Try turning off any auto-join or auto-switch features on the devices that are having trouble and manually connecting to your preferred Wi-Fi network telus wifi keeps disconnecting.
Check to see if you’re on a Wi-Fi channel that’s too busy telus wifi keeps disconnecting.
Wi-Fi is sent out by your router on certain radio frequency channels. When too many networks use the same channels close to each other, they can get too crowded. This happens a lot in apartment buildings and other places where there are a lot of routers close to each other.
If you have an Android phone or tablet, you can use an app like Netspot, which is a Wi-Fi analyzer, to see all the channels in your home and how each one is being used. You could also log in to your router and change the Wi-Fi channel to see if that fixes the problem.
There are other reasons why your internet keeps going down.
Problems with your home’s internet connection could be the reason why your internet keeps cutting out. Even if your Wi-Fi signal is strong and your internet keeps dropping, try these fixes.
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Common general fixes for the internet telus wifi keeps disconnecting
Check with your ISP about modem problems telus wifi keeps disconnecting.
If your modem can’t talk to your ISP properly, maybe because of an update or a change in compatibility, you’ll have all kinds of problems with the internet. For example, if something is wrong with the registration, the modem and ISP may keep trying to authenticate each other, which slows down the connection. If you buy your own modem, you are more likely to have these problems.
You need to talk to your ISP to figure out what’s wrong and fix it. They can check to see if the modem is checking in and updating correctly, if it’s still compatible, and if it’s registered correctly. Sometimes the customer service reps won’t be able to run the right test. If this happens, you’ll need to ask for a technician to come out or for your problem to be passed up the tech support ladder telus wifi keeps disconnecting.
To finish this step properly, you need clear answers to the following questions:
Is my modem registered?
Is it still possible for my modem to work with the service?
Is my modem talking to the network the right way?
Check for cables that are broken or not set up right.
If the network cabling in your home is broken, loose, or set up wrong, it could cause your internet connection to stop working.
Look for the following:
Look for broken cables.
Check to see if any of your networking cables are broken. Check for holes, rips, and kinks. Check the Ethernet cable that goes from your modem to your router as well.
Look for loose wires telus wifi keeps disconnecting.
Coaxial cables should be screwed on tight, and when Ethernet cables are fully inserted, you should hear a click. Loose wiring is a common cause of internet problems that come and go, since a loose cable may still pass signals, even if they are weak. But if there is more stress, like if the cable moves a little, the signal could go out completely.
Check for active coaxial lines that are not being used:
When you have an active coaxial line in your home that isn’t connected to any equipment, the open line acts as an antenna and causes radio interference in your home network. If you hire a professional to set up your TV, you should always ask them to close any open coaxial ports. Without professional equipment, it’s hard to tell if you have an active but unused coaxial line.
It can be hard to fix problems with cables on your own because you need special tools, materials, and skills. If you think there’s a problem with your wiring, it might be best to ask your ISP to send a technician to check it out telus wifi keeps disconnecting.
Update your virus protection software
Your network is protected by your antivirus software. Its main job is to stop dangerous internet traffic, but to do that, it needs to be able to tell the difference between good and bad traffic. This means that it needs to be updated a lot. Most antivirus software has an option to update itself automatically, which you should keep turned on.
Turn off your antivirus software for a while telus wifi keeps disconnecting.
Even though you shouldn’t spend much time on the internet without protection, the best way to find out if your antivirus is the problem is to temporarily turn it off. It’s possible that your antivirus is fighting with a program and stopping you from connecting to the internet.
If turning off the antivirus software fixes the problem, turn it back on and then contact tech support. You might need to turn off the program or process that is causing the problem or switch to a different antivirus right away.
Programs that update or check in with servers on a regular basis in the background are especially likely to cause your internet to go out every now and then. Watch out for cloud services and software suites that have clients for updates and licensing (like Adobe).
Make sure the firmware on your modem and router is up to date.
For your modem and router to work well with your Internet service provider (ISP), they need regular firmware updates. If your equipment is running on old firmware, your internet may sometimes stop working because of bugs or problems with registration.
Even though your ISP updates your modem for you, you should still check to make sure you have the most recent firmware. If you have a separate router that you didn’t get from your ISP, you should definitely make sure it’s up to date.
You can use a web browser to log in to the interface of your modem or router and check for updates. If your modem and router are two separate pieces of equipment, do the following for each one:
First, open a browser.
Step 2: Type in the IP address or login URL for your equipment. You can usually find this on a sticker on the back or bottom of the equipment.
Step 3: Type in the username and password. The username and password are usually written on a sticker that is stuck on the back or bottom of the equipment telus wifi keeps disconnecting.
Step 4: Find the firmware version number. This is usually written and shown in the upper right corner of the initial settings page for your equipment.
Step 5: Do a web search or go to the website of the company that made your equipment to make sure that the version number of your firmware matches the version number of the latest update. Most of the time, all you have to do is type in the name of your equipment’s maker and model number, followed by the words “latest update.”
If you’re having trouble getting to your equipment’s settings interface, see our more detailed instructions on how to log into your router telus wifi keeps disconnecting.
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